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Terms & Conditions
Do you deliver to locations outside the United Arab Emirates?
What is the estimated delivery time for orders within the United Arab Emirates?
How much does shipping cost?
Can I track my order?
What if I receive a defective or damaged item?
Our fulfilment team will apply thorough quality control measures and will inspect the condition of each item prior to shipping it. However, If you receive a defective or damaged item, please contact our customer care team immediately at email@example.com or call us on 800EDIT (8003348). Our team will guide you through the process.
Do you provide warranties for the watches and accessories?
Can I cancel my order?
Are the prices inclusive of taxes?
What is your return policy?
We offer a hassle-free return policy. Please review our policy here.
How do I initiate a return?
To initiate a return, please contact our customer care team at firstname.lastname@example.org or call us on 800EDIT (8003348). They will guide you through the return process and schedule a free pick up. You also contact us via WhatsApp on +97145119955. Alternatively, you can create a return request on the “my accounts” section on the website if you are a registered user.
Is there a cost associated with returns?
How long does it take to process a return?
Once we receive the returned item, it usually takes 7 – 14 business days to process the return, inspect the item(s) and initiate the refund.
What is your refund policy?
Can I exchange an item for a different one?
What payment methods do you accept?
How can I contact customer support?
Please reach out to our customer care team from Monday to Saturday via phone or email between 9:00 AM to 6:30 PM (daily except public holidays)
Phone -800EDIT (8003348)
Email - email@example.com
Alternatively, please reach out to us via WhatsApp on +97145119955 between 9:00 AM to 6:30 PM (daily except public holidays)
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